Change-of-mind returns
Your cancellation period
You may cancel an online order without giving a reason from the time the order is placed until 14 days after the item is delivered to you or a person you nominate.
Tell us clearly that you wish to cancel by emailing returns@autopilot.gmbh or by sending the model cancellation form below. Include your order details so we can identify the purchase.
Sending the item back
After telling us that you wish to cancel, you have a further 14 days to send the item back. Contact us before posting it so we can provide the return address and handling instructions.
You are responsible for return postage for a change-of-mind return. Use suitable protective packaging, reuse the original packaging where reasonably possible, and obtain proof of posting.
Condition and inspection
You may inspect the item as you would in a shop. You do not lose your cancellation right merely because you opened the packaging, but we may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning.
Refunds
For a valid cancellation, we will refund the item price and the cost of standard outbound delivery. Additional delivery costs chosen above the standard delivery option are not refundable.
We will make the refund within 14 days after receiving the returned item or receiving evidence that you sent it back, whichever occurs first. We may withhold the refund until we receive the item or that evidence.
Refunds are made to the original payment method unless expressly agreed otherwise. You will not be charged a refund fee.
If you cancel before dispatch, we will refund the full amount paid and no return is required.
Faulty, damaged or incorrect goods
We take pride in our work and will do our best to resolve any issues you encounter.
Change-of-mind rules do not limit your statutory rights. If an item is faulty, damaged, not as described, not fit for purpose or not what you ordered, email support@autopilot.gmbh with your order details and a description of the issue.
Where legally required, we will cover reasonable return costs and provide the appropriate repair, replacement, price reduction or refund. Do not return an item before contacting us, so we can confirm the correct arrangement.
Model cancellation form
Complete and send this wording if you wish to cancel your contract:
To: Autopilot, 10-18 Ashwin Street, London E8 3DL
Email: returns@autopilot.gmbh
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on / received on:
Name:
Address:
Signature (only if submitted on paper):
Date: